Delete an account
You can delete your account in any Better Idea Nepal product at any time. This page applies to every app we publish, on the web, the App Store and Google Play. Better Idea Nepal Pvt. Ltd. develops all of them.
Delete it yourself
Test Prep Nepal
In the app or on the website, open Profile → Delete account and confirm.
Mero Savings
In the app, open your account settings, choose Delete account and confirm. Export your data first if you want a copy.
Better SEO Nepal
Sign in at seo.betterideanepal.com, open Settings → Delete account and confirm.
Better Email Nepal and Better Workspace
Ask your workspace administrator, who can delete your account. Workspace owners can email us to close the whole workspace.
NC CRM
Email us from your account address. If you are a student or lead of a consultancy, ask that consultancy to delete your record.
Nepali Consultancy
Email us from your account address, or with the details you submitted in a form.
NC PDF and the free tools have no accounts, so there is nothing to delete.
Ask us by email
If you can’t sign in, or you prefer us to do it, emailsupport@betterideanepal.com from the email address on your account. Tell us which product it is for. We may ask you to confirm the request from that address, so we never delete someone else’s account. We complete requests within 30 days, usually much sooner.
What is deleted
- Your profile, sign-in details and settings.
- The content you added: records, progress, files, messages and history.
- Connections to other services, such as Google, and notification tokens for your devices.
We keep only what the law requires or what we need to prevent fraud and abuse, such as invoices, which tax law makes us keep, and a record that the deletion happened. Backups are overwritten on their regular cycle, within 30 days. Content you shared into a workspace that belongs to someone else, such as a company’s email or CRM, stays with that workspace.
Deletion can’t be undone. Download anything you want to keep first.