Terms of Service

The agreement

These terms are an agreement between you and Better Idea Nepal Pvt. Ltd. (“Better Idea Nepal”, “we”, “us”). They cover all our websites, web apps and mobile apps (our “products”). By creating an account or using a product, you accept them. If you use a product for an organisation, you accept them for that organisation and confirm you have authority to do so.

Our Privacy Policy explains how we handle personal information and is part of these terms. A product may have extra terms, listed under Product by product, and a written agreement you sign with us overrides these terms where they differ.

Your account

• Give accurate information and keep it up to date.
• Keep your password and sign-in codes private. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
• You must meet the product’s minimum age: 13 for Test Prep Nepal and 18 for Mero Savings.
• In a shared workspace, the workspace owner or administrator controls membership and can manage or remove your access.

Acceptable use

Do not use our products to:

• break the law or help anyone else break it;
• send spam, phishing, malware or unsolicited bulk messages;
• harass, threaten, defraud or impersonate anyone;
• upload content you have no right to share, or that infringes someone’s copyright, trademark or privacy;
• collect other people’s personal information without a lawful basis and their knowledge;
• probe, scan or test the security of our systems without our written permission;
• overload our systems, get around usage limits, or scrape our products by automated means;
• copy, resell or reverse-engineer our products except where the law allows it.

We found a security problem? Thank you. Please email support@betterideanepal.com before sharing it anywhere else.

Your content

You own the content you add to our products. You give us a limited licence to store, copy, process and display it only as needed to run the product for you and your workspace, including backups and the features you choose to use. This licence ends when you delete the content or your account, apart from backups that expire on their normal cycle.

You are responsible for your content and for having the right to use it, including any personal information about other people that you add.

Plans, credits and payment

• Some products are free. Paid plans are agreed with you directly and invoiced in Nepali rupees. Prices exclude VAT, which is added as the law requires.
• Some products measure usage in credits. A plan’s credits are for its billing period; we show what you have used in the product. When credits run out, features that use them stop until the next period or a top-up.
• Unless your agreement with us says otherwise, fees already paid are not refundable, except where the law requires a refund or we fail to provide what you paid for.
• We may change prices. A change applies from your next billing period, and we will tell you before it does.
• Purchases made through the App Store or Google Play follow those stores' payment and refund terms.

AI features

Some features use AI models. AI answers can be incomplete or wrong, so check anything important before you rely on it. You are responsible for how you use AI output. Do not use it as professional legal, medical, financial or immigration advice.

Other services

Our products can connect to services run by others, such as Google, payment apps or a consultancy you book with. Your use of those services follows their own terms, and we are not responsible for them.

Our products and brand

Our products, designs, software and brand names, including Better Idea Nepal and the product names on this site, belong to us or our licensors. These terms give you the right to use the products, not to own them. If you send us feedback or ideas, we may use them without owing you anything.

Changes and availability

We keep improving our products, so features can change. We may also stop offering a product. If we close a paid product, we will give you reasonable notice and a way to export your content.

We aim to keep every product available, but outages and planned maintenance happen. We will tell you in advance about planned downtime where we can.

We may update these terms. The date at the top shows the latest version. If a change matters, we will tell you before it takes effect. If you keep using a product after that, the new terms apply.

Suspension and closing

You can stop using a product and delete your account at any time (seeDelete an account). We may suspend or close an account that breaks these terms, puts other users or our systems at risk, or must be closed by law. Unless it would be unlawful or unsafe, we will tell you why and give you a chance to fix it or export your content.

Disclaimers

We provide our products “as is” and “as available”. To the extent the law allows, we make no promises beyond those in these terms, including that a product will be error-free, uninterrupted, or fit a particular purpose. Data from third parties, such as search volumes, rankings or exam information, is provided as we receive it and may not be exact.

Limits of liability

To the extent the law allows, Better Idea Nepal is not liable for indirect or consequential losses, such as lost profits, revenue, data or business opportunities. Our total liability for any claim about a product is limited to the amount of your most recent bill for that product. If you use a product for free, there is no bill, so there is nothing to claim. Nothing in these terms limits liability that cannot be limited by law.

If you use a product for business and your use, or your content, causes a claim against us, you agree to cover our reasonable costs of that claim.

Law and disputes

These terms are governed by the laws of Nepal. If we have a dispute, please write to us first; most problems are solved that way. If we can’t solve it together, the courts of Nepal will have jurisdiction.

If any part of these terms can’t be enforced, the rest still applies. If we don’t enforce a term right away, we have not given up the right to enforce it later. You may not transfer these terms without our consent; we may transfer them as part of a merger or sale of our business.

Product by product

These terms add to the general terms above for each product.

Contact us

Better Idea Nepal Pvt. Ltd., Nepal
Email: support@betterideanepal.com