Privacy Policy · Better Idea Nepal

The short version

We collect what each product needs to work, and nothing more.
We never sell your personal information, and we don’t share it for other companies' advertising.
Trusted service providers process data for us, only to run our products.
You can see, correct, export or delete your data, and delete your account at any time.
Questions? Write to support@betterideanepal.com. A person in Nepal will reply.

Who we are

Better Idea Nepal Pvt. Ltd. (“Better Idea Nepal”, “we”, “us”) is a software company in Nepal. This policy covers the websites, web apps and mobile apps we run, listed under Product by product. Where a product works differently from the general rules below, its section says so, and that section applies to that product.

Some of our products are used by businesses to manage information about their own customers, for example an education consultancy using NC CRM to manage its students. In those cases the business decides what it collects and why, and we process that information on its behalf. If you are one of that business’s customers, please contact the business first; we will help it answer your request.

What we collect

Information you give us

Account details, such as your name, email address, phone number, password (stored only as a secure hash) and profile photo.
Content you add, such as messages, documents, files, notes, records, projects and answers. What this is depends on the product; each product section lists it.
Form submissions, such as enquiries, bookings, job applications and support requests.
Messages to us, when you email or contact support.

Information collected when you use a product

Device and log information: IP address, browser or device type, operating system, app version, pages and screens viewed, and the time of each request. We use it to keep products secure and working.
Usage information: which features you use and how, so we can fix problems and improve the product.
Crash and error reports from our apps, which include device model, operating system and app build.
Push notification tokens, if you allow notifications, so we can send them to your device.

Information from others

Sign-in providers. If you sign in with Google or Apple, we receive your name, email address and profile photo from them.
Services you connect. If you connect another service, such as Google Search Console in Better SEO Nepal, we receive the data you authorise, as described in that product’s section.
Your organisation. If your employer or a teammate adds you to a workspace, they give us your name and email address.

We do not process card payments in our apps. Paid plans are invoiced directly, and we keep the billing records needed for accounting and tax.

How we use it

To provide each product, create and secure your account, and do what you ask the product to do.
To send messages about your account, such as verification codes, password resets, invitations, receipts and important changes.
To answer your questions and give support.
To keep our products safe: to prevent fraud, spam and abuse, and to enforce our Terms.
To understand how our products are used, fix bugs and make them better.
To send product news, only where you have agreed. You can stop these at any time from the link in each message.
To meet our legal obligations, including tax and accounting.

We process personal information because it is needed to provide the service you asked for, because you have consented, because we have a legitimate interest in running and protecting our products, or because the law requires it.

AI features

Several products have features powered by AI models, such as the AI tutor in Test Prep Nepal, AI capture in Mero Savings and the assistant in Better SEO Nepal. When you use one of these features, the content you give it (for example a question, a note, a photo, a voice recording or a document) is sent to an AI model provider to produce the answer. We send only what the feature needs, and the provider processes it to return the result to us.

AI answers can be wrong. Check anything important before you rely on it.

We never sell personal information. We share it only in these cases:

Service providers that run parts of our products for us, under contracts that limit them to that work: cloud hosting and databases, file storage, email delivery, push notifications, sign-in and authentication, AI models, search, analytics, crash reporting, bot protection and customer support tools.
People you choose. For example, when you book a session with a consultancy on Nepali Consultancy, we pass your booking details to that consultancy. When you work in a shared workspace, your teammates can see what you add to it.
Advertising on some public websites. The public Nepali Consultancy website shows ads. The ad provider may use cookies to show and measure ads, as described in Cookies. We don’t give advertisers your account data or anything you store in our apps.
When the law requires it, or to protect the rights, safety and property of our users, the public or Better Idea Nepal.
Business changes. If we are part of a merger, acquisition or sale of assets, personal information may move to the new owner, who must keep honouring this policy.

Cookies and local storage

We use cookies and similar storage on your device for these purposes:

Essential: signing you in, keeping you signed in, security and bot protection. These can’t be turned off.
Preferences: remembering settings like theme and language.
Analytics: understanding how pages and features are used. Where a product offers a privacy choice, you can turn this off there.
Advertising: only on the public Nepali Consultancy website, to show and measure ads.

You can block or delete cookies in your browser settings. Essential features may stop working if you do. This website, betterideanepal.com, sets no cookies and runs no tracking.

How long we keep it

We keep personal information for as long as your account is active or as long as needed to provide the product. When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep some of it longer, for example invoices for tax law, or records needed to resolve a dispute or prevent abuse. Encrypted backups are overwritten on their regular cycle.

Security

We protect data with encryption in transit, encryption of sensitive secrets at rest, access controls, and by limiting staff access to what their work needs. No system is perfectly secure; if we learn of a breach that affects you, we will tell you and the relevant authorities as the law requires.

Your choices and rights

You can ask us to:

show you the personal information we hold about you, and give you a copy;
correct information that is wrong;
delete your information or your account (see Delete an account);
stop using your information for a purpose you previously agreed to.

Many products let you do these yourself in their settings. Otherwise, email support@betterideanepal.comfrom the address on your account, and we will reply as soon as we can. These rights apply under Nepal’s Individual Privacy Act, 2075 (2018), and we extend them to every user, wherever you live.

You can turn off push notifications in your device settings, and withdraw camera, photo, contacts or location access the same way at any time.

Children

Our products are not made for children under 13, and we don’t knowingly collect their personal information. Test Prep Nepal is for students aged 13 and over; Mero Savings is for adults aged 18 and over. If you believe a child has given us personal information, contact us and we will delete it.

Where data is stored

We are based in Nepal, but our service providers run servers in other countries, so your information may be stored and processed outside Nepal. Wherever it is processed, we protect it as this policy describes.

Product by product

Each section below adds to the general policy above. You can link to a product’s section directly, for example betterideanepal.com/privacy#mero-savings.

Nepali Consultancy and its free tools

nepaliconsultancy.com · nepaliconsultancy.com/tools

Students can register interest with their name, mobile number, city, country of interest, education and an optional email and message. Job applicants send their name, contact details and message.
When you book a session with a consultancy, your booking details go to that consultancy, which then handles them under its own privacy terms.
Consultancy and admin accounts sign in with email and password, with optional two-factor codes.
The public website uses analytics and shows ads; the ad provider may set cookies. Bot protection runs on forms.
The free tools, such as Nepali typing, run in your browser. What you type is not uploaded. Some tools save your settings in your browser’s local storage.

NC CRM

crm.nepaliconsultancy.com and the NC CRM mobile app

NC CRM is used by consultancies to manage their leads, students, applications, documents, fees and team. The consultancy controls that information; we process it on its behalf.
Records can include contact details, date of birth, nationality, address, emergency contacts, education and test scores, uploaded documents, payment records and messages.
If a consultancy connects messaging accounts, messages sent and received through them are stored in NC CRM.
The mobile app asks for access only when you use a feature: contacts, to add a lead you pick from your phone (we read only the contact you choose); camera and photos, to attach documents; and notifications.
AI features process the records you select to draft messages and summaries.

Test Prep Nepal

testpreps.nepaliconsultancy.com and the Test Prep Nepal apps for iOS and Android

You can sign in with email, Google or Apple.
We store your name, email, profile photo, an optional public username for leaderboards, your answers, progress, flashcards, collections, streaks and rewards.
Your username, level and score can appear on leaderboards. Your email never does.
The AI tutor receives the question and your answer to explain it.
We use product analytics, linked to your account, to understand which features help students.
You can delete your account in the app under Profile → Delete account.

Mero Savings

merosavings.com and the Mero Savings app

You sign in with your email and a one-time code.
You can record transactions, balances, savings, holdings, money lent and borrowed (including the names you enter for the other people), and payslips. Account numbers are stored masked.
Mero Savings never connects to your bank and cannot move money. It only keeps the records you add.
Payment notifications (Android, optional). If you turn this on, the app reads notifications from payment apps to suggest transactions. Other notifications are ignored on your device and never leave it.
AI capture (optional). Text, voice, photos or PDFs you choose to capture are sent to an AI model to draft a transaction. They are deleted once you save or discard the draft.
Location (optional). If you allow it, your location is used to show local weather. You can turn this off in your device settings.
You can export your data as CSV or JSON, and delete your account in the app.
Mero Savings is for people aged 18 and over.

Better SEO Nepal

seo.betterideanepal.com

Accounts use email and password with email verification. We store your workspace, projects, keywords, audits, reports and usage history.
Website audits fetch public pages of the sites you enter. Search data comes from third-party data providers; your account details are not sent to them.
The privacy choices in the app let you turn analytics and other optional measurement on or off.

Google user data. If you choose to connect Google, Better SEO Nepal asks for:

read-only access to Google Search Console, to show your sites' search performance;
read-only access to Google Analytics, to show your sites' traffic;
your Google account’s email address, to show which account is connected.

We use this data only to show it to you and your workspace inside Better SEO Nepal, including in reports and in answers from the in-app assistant that you ask for. We store access tokens encrypted. We do not sell Google user data, use it for advertising, or use it to develop, improve or train generalised AI or machine-learning models. People at Better Idea Nepal do not read it unless you ask us to for support, it is needed for security, or the law requires it. You can disconnect Google in the app at any time, or revoke access in your Google account settings, and we stop using the data.

Better SEO Nepal’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Better Email Nepal and the Better Workspace app

email.betterideanepal.com and the Better Workspace app

We store the email, attachments, contacts, calendar events, files and chat messages in your account, so we can deliver and show them to you.
Your workspace administrator manages your account and can create, suspend or delete it. Contact them first about your workspace data.
We do not read your email. Messages are processed automatically to deliver them, filter spam and malware, and run features you turn on, such as AI assistance. People look at content only with your permission, to protect the service, or when the law requires it.
If you import mail from another provider, we use the connection details you give us only for that import.
The app asks for camera, photo and microphone access only when you upload files, and for notifications to alert you of new mail. Notification previews are encrypted.

NC PDF

pdf.nepaliconsultancy.com

No account is needed.
Your files are processed entirely in your browser. They are never uploaded to our servers and we never see them.
The digital-signature tool may fetch public certificate information needed to verify a signature.

Changes to this policy

We will update this policy when our products or the law change. The date at the top shows the latest version. If a change matters, we will tell you in the product or by email before it takes effect.

Contact us

Better Idea Nepal Pvt. Ltd., Nepal
Email: support@betterideanepal.com

If you are not happy with our answer, you can also complain to the relevant authority in Nepal.